Return Policy:
We want you to be completely satisfied with your purchase from Ivy & Oak. If for any reason you are not satisfied, we gladly accept returns within 30 days of the purchase date for a full refund or exchange.
Conditions for Returns:
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Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
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Returns must be accompanied by the original receipt or proof of purchase.
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Returns received after 30 days of the purchase date will be eligible for store credit only.
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We do not accept returns on final sale items, accessories (including jewelry and hair accessories), intimates, or swimwear for hygiene reasons.
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Refunds will be issued to the original payment method used for the purchase.
How to Initiate a Return: To initiate a return, please contact our customer service team at Ivyoakk@gmail.com to receive a Return Authorization (RA) number. Please include the RA number on the outside of the package and ship the item(s) back to:
Ivy & Oak
1300 Johnson Street
Elkhart, Indiana
46514
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure safe and prompt delivery of your return.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.
Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact us at ivyoakk@gmail.com or (574) 218-7169. Our customer service team is here to assist you.